Our Resolution Process
We follow a structured process to ensure fair outcomes for all parties involved.
Direct Communication
Direct Communication
Start by communicating directly with the other party. Many disputes can be resolved through open dialogue.
Request Mediation
Request Mediation
If direct communication doesn't resolve the issue, request mediation through our platform.
Review Process
Review Process
Our dispute resolution team will review all evidence and communications from both parties.
Resolution
Resolution
Based on our review, we will make a fair determination regarding the dispute and any escrow funds.
Common Dispute Types
Understanding common disputes can help you avoid them in your projects.
Scope Creep
When work requested exceeds the original project scope without additional compensation.
How we resolve: We review the original project requirements and determine if additional work was outside scope.
Quality Issues
When delivered work does not meet the agreed-upon standards or requirements.
How we resolve: We compare deliverables against the project specifications and industry standards.
Delayed Delivery
When milestones or project completion are significantly delayed without valid reasons.
How we resolve: We review timelines, communications, and any documented delays or blockers.
Payment Disputes
Disagreements about milestone payments or final project payments.
How we resolve: We review milestone completion, deliverables, and approval documentation.
Prevention is Better Than Resolution
Follow these best practices to minimize the risk of disputes in your projects.
Clear Scope
Define project requirements and deliverables in detail before starting.
Regular Communication
Maintain open communication throughout the project.
Milestone Tracking
Use milestones to break down work and track progress.
Need Help With a Dispute?
Our support team is here to help you resolve any issues. Contact us and we'll guide you through the process.